UAE Client Visit: Factory Inspection & Hands-On Trial Run (Sept 20–21, 2024)
From September 20 to 21, 2024, we welcomed a client from the United Arab Emirates for a two-day factory inspection and hands-on trial of our rice milling line. The visit had two clear goals: verify real-world performance before purchase and assess the quality and consistency of our production processes. It also served to deepen our partnership and align expectations for commissioning and after-sales support.
A structured agenda around real operating needs
We built the itinerary around the client’s product mix and operating targets. After a reception and safety briefing, our engineering team led a full facility tour—machining, assembly, electrical integration, and final QA—explaining how traceability, torque checks, and calibration logs ensure consistency from parts to finished machines. We then moved into documentation and compliance, reviewing the manuals, wiring diagrams, lubrication charts, spare-parts lists, and conformity basis that ship with each machine.
Factory Acceptance Test (FAT) that mirrors their use case
The highlight was the line trial. Together we ran consecutive lots to demonstrate repeatability and control at the target throughput (t/h). The client observed start-up procedures, safety interlocks, and parameter tuning, including roll pressure, feed control, air volume, and polish time. We captured live data for milling recovery rate (head-rice yield), broken percentage, whiteness/clarity, and energy consumption per ton.
Because their program includes multiple grain profiles, our engineers demonstrated quick changeovers—swapping screens, adjusting roll gaps, and loading recipe presets—so operators can move between varieties with minimal downtime.
Quality you can audit, service you can count on
Beyond the test line, the client audited key checkpoints: incoming material inspection, serial-number traceability, gauge calibration records, and final inspection templates. We walked through guarding, e-stop logic, and lockout/tagout procedures. The service session covered commissioning steps (foundation and power checks, alignment, safe start-up), operator training (routine maintenance, sieve and roll calibration, in-process quality checks), and parts planning (a 12-month critical spares kit sized to run hours and paddy conditions). We also demonstrated remote diagnostics for rapid triage and escalation to on-site support by arrangement.
Interactive dialogue and transparent answers
Throughout the visit, our engineers fielded detailed questions about wear parts, sorter defect libraries, moisture/temperature control, and cleaning system efficiency. This technical back-and-forth ensured the client left with a practical understanding of operating windows, preventive maintenance cadence, and how to keep KPIs stable over a full season.
Hospitality that reflects our service culture
We arranged a comfortable environment and high-quality meals to keep the schedule productive. The goal was simple: combine rigorous engineering with attentive service so the experience matches the standard we uphold after installation.
Outcomes and next steps
By the end of day two, we had a joint action list: finalize recipe presets for the client’s most common grain type, confirm the recommended spares package, and align on a commissioning window. The visit reinforced trust on both sides—our commitment to measurable performance and documentation, and the client’s confidence that the line will hit specification on their floor from day one.
Our commitment going forward
As we move toward delivery and start-up, our focus remains the same: transparent QA, data-driven tuning, and responsive service. With the groundwork laid in this UAE visit, we’re positioned to deliver a tailored solution that meets the client’s production goals and supports long-term, reliable operation.