FREQUENTLY ASKED QUESTIONS
Application & Performance
What types of rice processing machines does we provide?
Starlight manufactures a complete range of rice processing equipment, including pre-cleaners, destoners, huskers, paddy-brown separators, whiteners, polishers,
graders, color sorters, and full combination rice mills. We also design and build customized rice milling lines from 10 to 200 tons per
day.
Can you customize machines according to our factory layout and capacity?
Yes. Each system is custom-designed based on your factory space, target capacity, paddy variety, and automation needs. Our engineering team will deliver
comprehensive layout drawings and installation guidance.
Company & Compliance
Are you the original manufacturer?
Yes. Our factory was established in 2000 and focuses on rice processing machinery for B2B customers.
Do you offer OEM/branding?
Yes—nameplates and selected finishes can be customized during technical confirmation.
What documentation do you provide?
Operation & maintenance manuals (EN), basic electrical references, packing list. Other languages/formats on request.
Commercial Terms (Payments, Incoterms, MOQ)
Which Incoterms can you work with?
FOB, CFR, and CIF as standard; EXW/others on request.
What are your payment terms?
Normally, we accept T/T (telegraphic transfer), L/C at sight, or a combination of advance payment and LC. Payment terms can be negotiated based on project size and client preference.
What payment schedules do you support?
Typically deposit in advance with balance before shipment, or L/C at sight—confirmed in the sales contract.
What is the minimum order quantity (MOQ)?
Generally 1 set. Turnkey lines are configured as multi-machine sets per capacity.
Lead Time, Packing & Logistics
What is the usual delivery time?
For standard machines, the production time is usually 20–30 working days. For customized rice milling lines, it may take 45–60 working days, depending on
configuration and capacity.
How are machines packed and shipped?
Export-standard wooden packing with rust protection; sea freight by FCL/LCL. Packing photos can be provided.
Warranty & Quality Assurance
What is the warranty period?
We offer a 12-month warranty (excluding consumables) and lifetime technical support. Our service includes remote troubleshooting, spare parts supply, on-site installation, and operator training.
How do you guarantee machine quality and reliability?
Key components such as motors, bearings, and electrical systems are sourced from international brands to ensure durability and consistent performance.
Technical & Application
Which grains can your machines process?
Paddy and brown rice; configurations can be adjusted for grain characteristics and target quality.
Can you match local power standards?
Yes—build to specified voltage/frequency (e.g., 380–415V/50Hz or 220–480V/60Hz). Please verify site power stability/transformer capacity.
What information do you need to quote accurately?
- Daily capacity & raw material type
- Local voltage/frequency
- Target product quality & processes (husking/whitening/polishing/grading/color sorting/packing)
- Material/coating & branding needs
- Optional accessories (dust collection, elevators, weighing/packing, spare parts kit)
- Packaging/shipping preferences
Installation, Training & Support
Do you offer installation and training?
Yes. We can arrange for engineers to travel abroad for on-site installation and
commissioning. Alternatively, we can provide remote video guidance and step-by-step setup manuals.
Do you provide online technical services?
Yes—real-time video link and recorded troubleshooting support from our digital service team.
How do I get after-sales support quickly?
Send order number, model, issue description, short video/photos, and local power info. We normally respond within 24 hours on working days.
Spare Parts & Maintenance
How are spare parts handled?
Recommended wear-parts kit can be added to your order. Genuine spares dispatched by express or sea per urgency.
Can you test my rice sample?
Yes—send a small batch. We can record a test and share basic output observations.
Get Pricing & Expert Configuration
Please feel free to contact us for pricing, technical specifications, or professional consultation. Our team is here to help you choose the right rice mill machine and get the most out of your rice milling process.