Company & Compliance
Are you the original manufacturer?
Yes. Our factory was established in 2000 and focuses on rice processing machinery for B2B customers.
Do you offer OEM/branding?
Yes—nameplates and selected finishes can be customized during technical confirmation.
What documentation do you provide?
Operation & maintenance manuals (EN), basic electrical references, packing list. Other languages/formats on request.
Commercial Terms (Payments, Incoterms, MOQ)
Which Incoterms can you work with?
FOB, CFR, and CIF as standard; EXW/others on request.
What payment terms are available?
T/T (bank transfer) and irrevocable L/C at sight are standard. D/P or D/A may be discussed. Western Union only for small deposits.
What payment schedules do you support?
Typically deposit in advance with balance before shipment, or L/C at sight—confirmed in the sales contract.
What is the minimum order quantity (MOQ)?
Generally 1 set. Turnkey lines are configured as multi-machine sets per capacity.
Lead Time, Packing & Logistics
What is the usual delivery time?
About 20 days for standard models; custom models depend on specification and quantity. Final schedule is confirmed in the order acknowledgment.
How are machines packed and shipped?
Export-standard wooden packing with rust protection; sea freight by FCL/LCL. Packing photos can be provided.
Warranty & Quality Assurance
What is the warranty period?
12 months from shipment date. Covers manufacturing defects under normal use; wear parts/misoperation/power issues/force majeure excluded.
How do you ensure quality?
Full functional testing and safety checks before shipment; inspection records kept. Test videos/photos and a factory checklist available on request.
Technical & Application
Which grains can your machines process?
Paddy and brown rice; configurations can be adjusted for grain characteristics and target quality.
What capacity range do you offer?
Approx. 12–120 tons/day depending on model and configuration.
Can you match local power standards?
Yes—build to specified voltage/frequency (e.g., 380–415V/50Hz or 220–480V/60Hz). Please verify site power stability/transformer capacity.
What information do you need to quote accurately?
- Daily capacity & raw material type
- Local voltage/frequency
- Target product quality & processes (husking/whitening/polishing/grading/color sorting/packing)
- Material/coating & branding needs
- Optional accessories (dust collection, elevators, weighing/packing, spare parts kit)
- Packaging/shipping preferences
Installation, Training & Support
Do you offer installation and training?
Yes—remote guidance and training (live video/recorded tutorials). On-site service can be arranged; timing/cost depend on location.
Do you provide online technical services?
Yes—real-time video link and recorded troubleshooting support from our digital service team.
How do I get after-sales support quickly?
Send order number, model, issue description, short video/photos, and local power info. We normally respond within 24 hours on working days.
Spare Parts & Maintenance
How are spare parts handled?
Recommended wear-parts kit can be added to your order. Genuine spares dispatched by express or sea per urgency.
Can you test my rice sample?
Yes—send a small batch. We can record a test and share basic output observations.